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At the end of this tutorial, the learner may be able to demonstrate what is needed to be an active listener.
Have you ever talked to someone about something important, and you feel that you do not understand it? That you have not heard? You do not hear you?
What are you doing? You can repeat yourself or talk more powerful, louder, think, good, maybe you will get it if I say it again. It can be very frustrating.
Well, I'm Marlene, and today I want to talk to you about an active listening - here - as a skill. And it's something we can use as a listener to see with the spokesman to inform you that we hear you want to understand your message.Now, there are in particular three skills that are part of the active listening from which I want to talk to them. And they summarize, surrounding and reflecting. So let's look at each of them. summarize
. If you summarize something, let the speaker know that you get the key points. Note that I have written key points here. It's almost like a checklist. In fact, sometimes you even want to make a checklist dependent on the circumstances and the situation.
But they let the person know they get it. For example, talk to your neighbor who prepares to do this renovation on the ground floor of the house. And it's an exciting time, but there is a lot to do. And she starts to share with you some things about the project.
She says you know, I'm just really frustrated. It's been a while. The workers will be here last week, and they were not so we're done because they have moved the project. But now we have to come now.
So we have to clean all the furniture. We have to find a place where you put some things in the storage. Some of them we have to keep in the house. We have to put boxes for packing.
And, oh, we have to find a place to create the dog for a while. I do not know, maybe my sister will do it. Otherwise, do you know the name of this kennel? I thought they said they knew someone who ran a kennel and liked it. Could you please give me the name of the Kennel?
So there is a lot in this statement that she says. So if you summarize, you want your neighbor you know that you have heard these key points. So you could say wow, you have a lot to do in the next few days.
You have all the furniture clear, you must find a place for storage, you need to find out what to hold in the house. You need to check a key for the dog. You want me to find the name of the kennel for you? I can do that. You have to pick up boxes.
You repeat the things you've heard here. That would summarize the list here. Now this can be a really important ability, especially say in a work situation in which you may be on a new project and want to make sure that you understand all important issues in the project or every next steps.
Now the next ability is a paraphrasing here. And paraphrases is when you rewrite you in your own words what you've heard of the speaker. So it is more of a general understanding. It's not the complete checklist.
So for example, you might tell your neighbor, wow, so you have a lot going on. You have to deal with the furniture, you have to deal with the dog, and you want you to offer some possibilities where you might create the dog. I will gladly help you.
so much generally that you let your neighbor know that you have heard the most important topics about furniture, the pensions of the dog.So it's a general way to say that you have the heart of the embassy, ??you've heard what was said.
Now there is another important ability that is equally important in the active listing, and that is what you hear. The reflection focuses on the emotional content of the message.
So you have all the important points here, the problems, a general understanding of the content, but are there some emotional content that you may want to reproduce? In this situation, for example, you can say in this situation to your neighbor, WOW, it Sounds as if they are frustrated with the delays in the project, and there is so much that they have to do in such a short time. It sounds as if they are very frustrated with that.
So they reflect something they have heard in terms of emotional content. So they will normally go out by tone of voice, body language, maybe a little choice. People do not always say I'm very frustrated. But you can pick that up with what you hear.
This is three skills with which you can play the speaker that you heard the message. Which use? Well, I think it depends on the situation, and it depends on what you pick up orally and nonverbal from the person who speaks, not anymore.
And you could use more than one. They could rise some paraphels and then reflect the emotion that they hear. Usually, if you feel that you have reacted in a way, but it was not quite enough, you can answer again. Use another of these skills. The point is to be present to show the speaker you want to understand, and that you give this person you perceived.
Now an answer is not an agreement. The answer is not an agreement. So what you do here, the person has to know that they have heard them. Not necessarily that they agree with everything they say.
There may be cases in which someone is very excited or very angry to be angrily to be angry a specific person or event, and you want you to understand that you understand how you feel like you feel How to see this event. Does not mean that you absolutely agree, but you want you to know that you understand where you come from.
so active listening, very important skills to communicate with people, especially in conflict resolution or anytime that they have someone who talks to them and wants to make sure they heard them and understood. Thank you for signing up me, and I'm looking forward to the next time.
Listening to active and restored a speaker message in its own words of the listener to show the understanding.
Listen in active, suggesting that the emotional content or purpose of a message has been heard and understood.
Listening to active, repeats key points of a speaker message to show understanding.