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Give them the skills to write customers in a clear, easier and human language.
If you change the way you communicate with customers, noticeable things happen. We train your teams to write effective customer letters, e-mails, live chat and social media answers. The trust of the team is growing, so the material you write is better. Less complaints, less escalations, clearer answers. Better for everyone.
" Everyone loved all the sessions, who was part of themselves, was a pleasure, and I really took a lot of it. It is very clear that they love what they do, and they have this energy any case happens to us. "
Customer Service Manager - UK-Heritage Organization
Clear, easy-to-understand letter becomes more important than ever. Fall as a call volume, so they support emails, reactions, e-mails and FAQs that emails and FAQs are more important. And their teams have to be able to write effectively, convincing and clearly.
It's about writing the letter that customers are engaged and effectively dissolves their inquiries. And that's exactly what our course gives you the skills and trust to do.
Our writing knowledge courses show your team, as you can consistently write brilliant for customers - delivered in a way that attacks in a way, fun and interactive. Everyone gets the chance to use and to be involved in learning.
Teams leave confident, inspired and understand how a powerful written communication can be. In short, it's a practical writing for better communication.
Depending on the required depth, we performed this course at half-day, whole day or 2-day sessions. We can supply this course for customer offices and offsites. Course material is always included for you to take your own and use practically and share with your teams.
Online Writing Skills Training
Classification, Human-oriented online learning. Designed to empower service teams to change the way you write the customer.
Part of Rubuss learn labs - our online community of human-centered training.
This course takes theoretically and makes it interactive - we will examine the theory of writing and then convert to real examples with your current living material. There is tools - and trust - you can use directly in your daily customer work.
Your teams quickly generate writing, which is clear, understandable and human. The course is correct for anyone who needs to write to customers - even short e-mails - as part of their work.
because the delegates want different things on each course, we keep the content as flexible as possible.Some of the areas we often include:
This course is for you if you write with customers, social or digital channels to customers (or for customers). It is also important for content generators who want to produce content that is clear, engaged and understandable. We also cover writing for social media, where good letter makes the difference between commitment and failure.
We have trained customer-oriented teams from almost every industry in a better customer letter. Each course is tailor-made, so it answers your questions and solves your problems.
We design the course for the skills that your teams need to choose the areas of writing, the best possible charges where they are fighting.
Whether it is simple grammar and simple English or complex arguments and technical documents. We design the course with you to accommodate the channels and topics that your team will find most useful.
Our training expertise training is operated by industry practitioners working on live customer experience and communication projects. They bring up to date, knowledge and approaches to their teams. You will receive training delivered by experienced experts who can share what you know with your teams.
We can also support you in the development of customer service communication including templates, knowledge base, standard sections and administrative client salary.